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2150 Old Novi Rd Novi, MI 48377
248-624-1100
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puppy1.png In your search for a veterinary facility, we believe you should expect high quality care as well as great service.  Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care.  Our commitment to you is to continue to offer our world class service and a state of the art veterinary facility.

 WHAT IS THE VETSELECT EXPERIENCE?

We at VetSelect Animal Hospitals know how important your companion animal is to you.  It is our goal to give your companion and you the highest quality service we can provide.  We understand that bringing your animal to the office can be difficult, time consuming and stressful.  Our vision is to make each visit as stress-free and convenient as possible.  We want your visit to be an experience you can enjoy.  From your phone call to set up an appointment to the time you are walking out the door after your appointment, we will strive to make each step of the way an enjoyable experience for you and your animal.  We will continually strive to enhance this experience in the following ways:

* When you call the office the phone will always be answered by a cheerful client service representative who will do everything possible to give you a convenient appointment and help you with any questions or problems.  You will not be put on hold for lengthy periods.

*When you visit our office you will be greeted by a friendly, caring staff.  Our hospital will be an odor-free, clean and comfortable environment.  Although waiting time will be minimal, you will find amenities (such as people refreshments and animal treats) to make the time an enjoyable experience for you and your animal.

* Your appointment will not be rushed.  We will allow as much time as you need to ask questions and completely understand the care your companion needs. 

* Your companion will always be under the care of a qualified, licensed veterinarian.  Your VetSelect veterinarian will always be accessible and willing to consult with you concerning your animal's health. 

 *Your VetSelect veterinarian will always advise what is in the best interest of your animal's health and happiness.  We will always be willing to discuss treatment options and their expected results. You will always be given accurate estimates for the care we advise for your animal. * While in our care your companion's comfort is of utmost importance and we will do everything possible to reduce fear and anxiety.  Comfortable bedding, pain control, individualized attention and classical music in our kennel are a part of this commitment.

* We will keep the quality of care at the level you expect.  Our hospital will be equipped with state-of -the-art medical and surgical equipment.  We will maintain our affiliation with the prestigious American Animal Hospital Association, which sets the highest standards of nursing care, record keeping, surgery, anesthesia and anesthetic monitoring, radiology, facilities and staff continuing education.

* We will ensure that our fee structure gives you the value you deserve. On the other hand, we will not compromise on quality care and safety for your animal in order to artificially lower our fees.

We understand that sharing our homes with companion animals brings happiness and joy.  It is our goal to enhance the bond between you and your animals and keep that smile on your face.  Whenever you feel we have failed in that commitment we want to know.

                           

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